Terms and Conditions

Cancellation and Rainchecks

Cancellation Policy

If you cancel your reservation for any reason, your 25% deposit converts to a raincheck credit valid for one year from the original event date. This credit can be applied to any future rental with Capital Events Austin of equal or greater value.

Partial Payments

If payments beyond the 25% deposit have been made at the time of cancellation, those additional amounts also convert to raincheck credit rather than being refunded. No cash refunds are issued for any portion of payments made.

Raincheck Terms

• Rainchecks are valid for one year from the original event date
• Rainchecks apply to any rental in the Capital Events Austin inventory
• Rainchecks are non-transferable and have no cash value
• Rainchecks cannot be combined with other promotional discounts
• Rainchecks must be redeemed by calling (512) 774-5377 during business hours

Rescheduling

Rescheduling your event date is different from cancellation. If you wish to move your event to a new date, contact us at least 72 hours before your scheduled delivery at (512) 774-5377. Rescheduling is subject to equipment availability on your new date. Your deposit transfers to the new date at no additional charge when rescheduling is requested 72 hours or more in advance.

Delivery, Setup, and Takedown

What Is Included

Every rental includes delivery to your venue, full setup and inflation of all inflatables, staking or water barrel anchoring appropriate to your surface, a pre-use safety inspection, and end-of-event breakdown and haul-out. There are no additional fees for setup or takedown.

Delivery Fees

Delivery fees are calculated based on distance from our facility in Liberty Hill, TX. Delivery fee amounts are shown at checkout before you complete your order. Delivery fees are non-refundable once the delivery crew has been dispatched.

Access Requirements

You are responsible for ensuring clear access to the setup area before our delivery crew arrives. This includes:

• Unlocked gates wide enough for equipment passage (minimum 4 feet for most inflatables)
• A clear path from the delivery vehicle to the setup area free of furniture, toys, and debris
• Pets secured away from the setup area during delivery and pickup
• Notification of any underground utilities, sprinkler systems, or buried lines in the staking area

If our crew is unable to access or set up due to site conditions, the full order balance remains due. Additional trip charges may apply if a second delivery attempt is required.

Surface Requirements

Inflatables can be set up on grass, concrete, and asphalt. Uneven terrain, slopes greater than 5 degrees, or surfaces with sharp objects may prevent safe installation. Capital Events Austin reserves the right to decline setup on surfaces deemed unsafe by our crew.

Power Requirements

Most inflatables require a continuous power connection to operate the blower motor. A standard 110v household outlet within 100 feet of the setup area is required. If no power source is available, a generator must be arranged. Generator rentals are available through Capital Events Austin. Power requirements for each unit are listed on the product page at capitaleventsaustin.com.

Rental Duration

Standard rentals run for up to 8 hours from the time of delivery. Extended rental periods are available by arrangement at the time of booking. Our pickup crew will arrive at the agreed-upon end time. You are responsible for ensuring the equipment is accessible at the scheduled pickup time.

Damage and Liability

Normal Wear and Tear

You are not responsible for normal wear and tear on rental equipment. Capital Events Austin maintains, inspects, and repairs all equipment between rentals as part of standard operations.

Customer-Caused Damage

You are responsible for damage caused by misuse, failure to follow safety guidelines, prohibited items, or negligent supervision. Damage assessment is made by Capital Events Austin staff at the time of pickup. You will be notified of any damage charges before your card is charged. Damage charges reflect the actual cost of repair or replacement and are not subject to negotiation.

Limitation of Liability

Capital Events Austin's liability is limited to the total amount paid for the rental in question. Capital Events Austin is not liable for injuries resulting from failure to follow posted safety guidelines, unsupervised use, misuse of equipment, or use by guests who do not meet age or weight requirements. By booking with Capital Events Austin, you agree to indemnify and hold Capital Events Austin harmless from any claims arising from misuse or inadequate supervision of rental equipment during your event.

Third-Party Venue Requirements

If your event venue requires additional insured status on our certificate of insurance, provide the venue's legal name and address at time of booking. Capital Events Austin will issue the amended COI within 24 hours. Some venues require 5 to 7 business days for COI processing; plan accordingly.

Carnival Rides and Mechanical Attractions

Operator-Staffed Equipment

All carnival rides, mechanical bulls, trackless trains, rock climbing walls, and bungee trampolines are delivered with a trained operator who remains on site for the full duration of the rental. The operator controls all aspects of ride speed, duration, and rider safety. Customer supervision responsibilities do not extend to operator-staffed attractions beyond keeping guests in an orderly queue.

Rider Requirements

Minimum age, height, and weight requirements for carnival rides are listed on each product page and enforced by the on-site operator. Capital Events Austin operators have final authority on rider eligibility and may decline to operate the attraction for any guest who does not meet requirements or who poses a safety risk.

Event Site Requirements for Carnival Rides

Carnival ride setup requires flat, level ground with specific clearance zones around each attraction. Exact space requirements are listed on each product page. Capital Events Austin will conduct a site assessment before confirming carnival ride orders for venues with space constraints.